Terms of use of the web store:
Terms of use
Welcome to the VIL-TECH PRO website! By using our web store, you agree to these Terms of use.
1. General
This website is intended for online sales of products to users in Croatia and the EU. The owner of the site is VIL-TECH PRO.
2. Prices and payment
All prices are expressed in euros (€) and include VAT. Payment is possible via:
Online card payment ( our payment gateway- Stripe)
3. Delivery
Ordered products are sent via selected delivery services (GLS, HP Express, etc.). The delivery time is 1–5 business days, depending on the location and availability of the item.
4. Returns and complaints
You have the right to return the product within 14 days without giving a reason. The return is made at your expense, except in the case of a wrong or defective product. For more information, see the Return Policy.
5. Data protection
Your personal data is protected in accordance with applicable laws (see Privacy Policy).
6. Copyright
All content (texts, images, logos, product descriptions) is the property of VIL-TECH PRO or is used with permission, and may not be copied without consent.
7. Changes to Terms
We reserve the right to change these terms at any time. We recommend checking this page periodically to be informed of any changes.
Last updated: 23.4.2025
Cookie Policy
In order for the VIL-TECH PRO website to function properly and to provide the best possible user experience, we use cookies.
What are cookies?
Cookies are small text files that a website stores on your device when you visit it. Cookies allow the site to remember your settings and activities (such as login, language, cart content) over a certain period of time.
Types of cookies we use:
Essential cookies – Necessary for the site to function (e.g. remembering the contents of the cart).
Analytical cookies – They allow us to analyze traffic and user behavior (e.g. Google Analytics).
Marketing cookies – They are used to display personalized ads based on your interests (e.g. Facebook Pixel, Google Ads).
Managing cookies
You can manage cookies through your browser settings – enable, block or delete them. If you disable cookies, certain website functionalities may not be available.
For more information, visit: www.aboutcookies.org
Privacy Policy / GDPR
VIL-TECH PRO respects your privacy and is committed to protecting the personal data you provide to us. This privacy policy explains what data we collect, how we use, share and protect it, and what your rights are in relation to that data, in accordance with Regulation (EU) 2016/679 (GDPR).
1. Data Controller
Name: VIL-TECH PRO
Address: Dobriše Cesarića 22, 10430 Samobor
OIB: 75250525128
Email: viltechpro@gmail.com
Phone: +385 95 3664 188
2. What data do we collect?
When using our web store, we may collect the following personal data:
First and last name
Delivery and/or billing address
Email address
Telephone number
Order and payment data (without storing card details)
IP address and website usage data (cookies)
3. Purpose and legal basis for processing
We process your data for the following purposes:
For order processing and delivery (legal basis: contract performance)
For customer support and communication (legal basis: legitimate interest or consent)
For accounting and tax obligations (legal basis: legal obligation)
To improve the user experience through cookies (legal basis: consent)
4. Data sharing
We may only share your data with trusted partners who enable the functioning of our web store, such as:
Delivery services (e.g. GLS, DHL, HP)
Accounting service
Payment service providers (e.g. PayPal, card payments)
IT and web hosting partners
All our partners are GDPR compliant and ensure appropriate data protection.
5. Data storage
We only store your data for as long as necessary to fulfill the purpose of the processing and legal obligations (e.g. 11 years for accounting documents).
6. Your rights
You have the right to:
Request access to your data
Correct inaccurate or incomplete data
Request deletion ("right to be forgotten") if there is no legal basis for further processing
Restrict processing
File an objection
Transfer data to another controller
Withdraw consent at any time
To exercise your rights, please contact us by e-mail at [contact email].
You also have the right to file a complaint with the Personal Data Protection Agency (AZOP):
7. Cookies
Our website uses cookies to improve functionality and user experience. You can manage cookie settings via your browser or through our site settings.
8. Data Security
We take technical and organizational measures to protect your data from unauthorized access, loss or misuse.
Samobor, 23.04.2025